This McDonald’s Manager Saved a Customer's Life

Quick decision-making, being alert, and guided by the principles imparted by his employer, a store manager at McDonald’s in the Philippines successfully rescued a customer who suffered a heart attack.

McDonald’s NLEX Drive and Dine Manager Bryan Bondoc’s swift response and application of first aid skills made sure the customer received timely assistance. Last April 12, Bondoc promptly performed CPR on the customer, while crew member Jerico Cardiente, also trained in CPR, continued the procedure. Meanwhile, two crew members attended to the customer while Bondoc’s colleague, Maribel Guina, called for an ambulance. According to the rescue team who arrived at the scene, the customer would’ve lost his life if the team didn’t observe the CPR protocols. The customer is now in recovery at the Philippine Heart Center.

Bondoc was recently recognized by the company and had received many praises for his courageous act and going the extra mile to help a customer in need.

When asked how he felt about being applauded by his peers and leads, Bryan said he felt motivated to continue to help others. “Nakakamotivate po makatulong pa sa iba,” Bryan said. (It motivates me to continue to help other people).

Being Equipped with the Right Skills, Mindset, and Values

“Bryan’s story is a reminder of the impact one can make on other people when they are equipped with the right skills, mindset, and values,” Ruben Marasigan, VP for Human Capital Group of McDonald’s Philippines said. “His actions exemplify McDonald’s values of being Customer-driven, Malasakit (empathy), and Teamwork. Best of all, it showcases the company’s focus on being customer-driven in that they prioritize our customers’ well-being, especially in circumstances like this,” Marasigan added.

Bondoc has been with McDonald’s Philippines for more than ten years. He was a working student back in 2009 when he was hired as part of McDonald’s People Support in Makati. When the quick service restaurant opened a store in Malabon, he became a pioneer member of the branch. He later joined McDonald’s Drive and Dine in NLEX where he was eventually promoted to manager.

He has learned many things throughout his employment at McDonald’s Philippines and his recent experience with a life-saving situation shows how important it is that companies invest in their employees’ training and development. Providing Bondoc and his fellow employees with first aid training equipped them with the necessary skills to save another person’s life.

“Required po kaming umattend ng First Aid Class (We are required to attend First Aid Class),” Bondoc shared. He added that with the training, he learned about the importance of doing the procedure step-by-step and having presence of mind because someone’s life is in your hands. Equipped with the skills and values to go the extra mile in serving customers, Bryan Bondoc found his Best Me at McDonald’s, thanks to his experience.